Our commitment to your privacy.

We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store and protect your information in accordance with the New Zealand Privacy Act 2020. By using our website, booking service or purchasing products, you agree to the collection and use of information as described in this policy.

Information we collect.

We may collect personal information including: Name, Email Address, Phone Number, Appointment and Booking Details, Purchase History (Services or Supplements), Health or Wellbeing Information Voluntarily Provided by You, Website Usage Data (such as IP Addresses, Browser Type, and Device Information). Health and Wellbeing Information is considered Sensitive Information and is handled with a higher level of care.

How we collect information.

We collect information when you: Book an Appointment, Contact us via our Website, Email or Phone, Purchase Products or Services, Voluntarily Provide Information during Sessions, Use our Website (via Cookies and Analytics).

How we use your information.

Your information is used to: Manage Bookings and Provide Services, Communicate with you about Appointments, Enquiries or Purchases, Process Payments, Improve our Website and Services, Meet Legal and Regulatory Requirements. We do not Sell, Rent or Trade your Personal Information.

Storage and security.

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access or disclosure. Information is stored securely using reputable third party systems such as: Booking and Scheduling Software, Payment Processors, Website Hosting and Analytics Providers. Access to personal information is limited to authorized personnel only.

Cookies and analytics.

Our website may use cookies and analytics to understand how visitors use the site and to improve user experience. This information is generally non-identifiable. You can choose to disable cookies through your browser settings if you prefer.

Accessing and correcting your information.

You have the right to: Request Access to the Personal Information we hold about you, Request Correction of any Inaccurate or Incomplete Information. Requests can be made by contacting us using the details below.

Retention of information.

We retain personal information only for as long as necessary to provide services or comply with legal obligations. When information is no longer required, it is securely deleted or anonymized.

Changes to this policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact us.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Hawera Wellness Collective

Email: info@hawerawellnesscollective.com

EFFECTIVE DATE:08/02/2026